How can we help?

That is the app being honest rather than broken. The usual causes are low light, the golfer partly out of frame, a camera angle it cannot support for that measurement, or a clip where the swing could not be timed reliably. Re-film with your whole body in frame, the phone steady, and decent light. The framing guide turns green when the shot is usable.

Face-on (camera looking at your chest) for tempo and lateral movement like head sway and hip slide. Down-the-line (camera behind you, looking toward the target) for setup measurements like hip hinge and arm hang. The app only shows a figure your angle can support.

Import it as-is. The app detects each swing and splits them into separate entries automatically.

Check spam, then use Resend from the sign-in screen. If it still doesn’t arrive after a few minutes, email support from the address you signed up with.

Profile → Account → Delete account. You will be asked for your password. This removes your account and profile immediately, along with that account’s swing library on the phone you delete it from. Videos you saved to Photos are untouched. If you cannot sign in, email us from your account address and we will delete it for you.

Subscriptions are billed by Apple. Open iPhone Settings → your name → Subscriptions, choose the app, and cancel or change there. Refunds are handled by Apple.